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Our Newsletter


Returns

Returns (Excluding Pipe)

If your order is within the 30-day return window, we will be glad to work with you to get a return or replacement setup. All returns require a written Return Authorization Approval from ALSCO Industrial Products. Some fees may apply. No returns will be accepted beyond 30 days of the order.

Returns on Pipe

No refunds and no returns. Pipe is extremely expensive to package and ship. In most cases our customers have their pipe cut down in length to save shipping fees. For this reason we do not currently accept returns or offer refunds. If you have any questions about your pipe order, please contact our sales department prior to placing your order.

Email: sales@alscoind.com Phone: 770-941-3030 Fax: 770-739-7549

Returns on Specialty Items

In some cases there are specialty items that cannot be returned. These items may be marked on the website or on the quote as such. If you have any questions about the ability to return an item, please contact our sales department prior to placing your order.

Email: sales@alscoind.com Phone: 770-941-3030 Fax: 770-739-7549

How to request an RMA

Any item to be considered for a return must be in the original package, unused, undamaged, and in saleable condition. To request an RMA simply contact our sales department and describe your issue:

Email: sales@alscoind.com Phone: 770-941-3030 Fax: 770-739-7549

Damaged or Defective Items

If your order arrives damaged or you believe an item to be defective, within 5 days of receipt of your order, please contact our sales department and we will work with you to arrange a resolution or replacement:

Email: sales@alscoind.com Phone: 770-941-3030 Fax: 770-739-7549

Shipping

Flat Rate, Free or Promotions

All shipping promotions are limited to a certain subset of our products that fit standard common carrier traits:
items that are able to fit in a single, standard sized package and ship via ground to the lower 48 of the United States. Promotional offers are only available on in-stock items and exclude special orders or direct shipments from manufacturers. Special orders, pumps, tubing, sheets, heavy and bulky items are all excluded and we reserve the right to exclude other products as the need arises. Although you may select a promotional shipping class during checkout your order will be reviewed to ensure that there are no exclusions before we begin processing.

Freight Estimates and Free Freight

Anytime you order with a freight estimate, the following basic assumptions are used to create an online estimate:
1) Destination is a commercial address with a loading dock;
2) The order is not a rushed order;
3) Items are in-stock.

You will be contacted before any freight estimate is converted to an actual order so that you may know your actual costs and options before finalizing the order.

Common Carrier Shipping

At the time of checkout you will be presented with several shipping options from the available standard carriers. Although we make every effort to provide real-time, accurate information from the carriers, we cannot guarantee these rates. If your order is placed and we find that there has been an error or carrier miscalculation, we will contact you before processing the order.

Oversize, overweight, out of stock, special orders, and other anomalies

Many items that we sell that are not able to be shipped via common means. These items require motor freight or additional shipping costs to cover the packaging, transportation, and fulfillment of the order. All orders are reviewed for any special circumstances. If you have questions before placing your order, you are welcome to call or email our sales team and we will be glad to assist you.

General Disclaimer

While we make every effort to maintain up to date, accurate sales and product information on the website, there are occasional errors. If there is an error on the site, the order processing system, the shipping estimate system, the payment collection system or any other issue beyond our control, we reserve the right to cancel the order and contact you to proceed with a corrected order. By placing your order you understand that our team will review your order and contact you if there are any questions or changes necessary. You understand that you have the right to cancel your order for any reason prior to the order being processed. Once orders are processed we reserve the right to refund orders on a case-by-case basis. If you have any questions you should contact our sales and support team prior to placing your order.